Hello Tonya,
Our apologies for the inconvenience that this may have caused you.
We already received the returned parcel and we want to tell you that we are going to proceed with the refund process anytime this week.
Please let us know if you have questions regarding this matter.
Thank you and have a blessed day.
Robin
[ Original Message ]
I would like to exchange the bag i just received that I have contacted you multiple times about, Order # is 20160415-0122878. I want the same bag, but in leather,
colour 
2018-05-29
summer
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